Customer Success as a Service
As a standard, CS works directly with Arrow clients to build a rollout strategy and timeline during onboarding.
They ensure timely setup and configuration requests at the client’s discretion.
They are responsible for client-facing onboarding tasks, which might require working directly with technical teams to implement integrations where necessary.
CS might also conduct in-person and virtual training sessions for specific users based on the number of users and level of customization of the platform.
- Additional Users
- Phone number setup
- Roles & Permissions
- Guidance with feature adoption
- Ongoing configuration needs
- New Features Training