General Questions.

What is Arrow and who is it designed for?

Arrow is enterprise software designed specifically to help with large transactions. Our tools were meant for industries where other CRMs are not adapted. While other CRMs might have a customer-centric approach (Customer Relationship Management, *duh!*), the Arrow platform relies on a relational database to allow for customers to have many transactions and products to be sold and bought multiple times, as a house, crane, or tractor might have more than one life but be bought and sold through the sale broker or dealership.

Initially built for equipment dealers, we have broadened the scope of our product to cater to rentals, real estate, mortgage, as well as other service industries. Arrow is built by and for Salespeople first, but not only. We approach product design mobile-first and prioritize features that allow sales teams to do be as efficient in the field as they would be from their desk, but we've also developed a wide range of features to bridge gaps between teams. We help businesses streamline more complex sales processes from marketing to generating repeat business.

Two of our main focuses are sales velocity and seamless communication, and we think those two go hand-in-hand. We allow reps to share products and communicate in an all-in-one chat, and with Arrow's Deal Mode, they have the freedom of taking the customer down the Sales Funnel in one system. Integrating those allows for better and easier performance management, lead and ROI tracking on campaigns that ran through Arrow, and product tagging, sharing rules, and inventory management. We strongly believe that if done well, the simplest things are the most powerful.

Is Arrow a CRM and what does it do?

Yes, and no, because Arrow is built around customers and sales opportunities, but it is also so much more. As we add marketing, inventory and order management, and e-commerce with Arrow Marketplace, it's fair to say Arrow is just a few modules short of an ERP. We built Arrow around Customer Relationship Optimization, and quickly realized our customers also wanted to be able to:

  1. Communicate with their customers, which includes sharing products and quoting
  2. Centralize phone systems and log calls and follow-up actions
  3. Pin products and tags to customer records
  4. Start and close a deal, with deal elements and documents help all in one system
  5. Manage sale pipeline and track targets and margins
  6. Add and manage inventory, and process trade-ins
  7. List inventory on Marketplace and facilitate transactions with other Arrow users
  8. Create and manage marketing campaigns
  9. Assign and track leads from campaigns
  10. Create and monitor reports, and manage team performance
  11. Automate reporting, sharing suggestions, as well as sales sequencing

Is Arrow only for Sales Organizations? Is Arrow right for my company?

No. With such a wide range of features, Arrow is the tool that bridges the gaps not only in the Sales process but between teams and from the top-down. In a way, by solving the issues we see in Sales organizations, we are able to integrate functionalities that feed and pull from the same databases: users, customers, products.

For sales managers: we create performance reports from the relationships between users and products shared and quoted or between customers and products sold.

For marketing users: we pull from products to create campaigns, and from campaigns to create new leads and customers.

For ops teams: we use product details and customer tags to predict demand and locate inventory.

Simply put, Arrow is for any business that suffers inefficiencies from having to navigate multiple platforms and systems, particularly those inefficiencies that stem from sales pipeline mismanagement.

Does Arrow solely cater to the Equipment and Machinery industries?

Despite an early start in equipment and catering for dealerships, Arrow has broadened the scope as we noticed a lot of similar roadblocks for the rental, real estate, and mortgage industries. Our core functionalities are progressively improving to fit the needs of various businesses without sacrificing the ability to customize and adapt where necessary. Inventory might vary widely between an equipment dealer and service provider, but if the sales process requires sharing information about the product, quoting, and gathering deal elements to close, Arrow has you covered.

Pricing Fire Round.

Does Arrow require a time commitment or contract?

No contracts. Arrow is month-to-month. Once clients agree to configuration fees and pay their first invoice, our team gets to work to get them live in their customized Arrow environment, invoices are sent monthly based on the number of users and module enrollment.

Are there any additional costs?

Users might choose to enroll in programs detailed on the success programs page. Additional modules with advanced tools and features are available for Inventory Management, Reporting, and Marketplace. Request a demo to learn more.

How much does Arrow cost?

Arrow utilization is charged monthly on a per-user basis with a configuration fee per user as they onboard. Arrow core is $99/user monthly with a configuration fee and includes:

  • Inventory Connect
  • All-in-one communication
  • Deal Mode Core (Upgrade to Pro for additional Deal Mode features for $999/month)
  • Sales Reporting & ArrowIQ
  • Marketplace
  • Campaigns (Marketing Manager as a service is also available and outlined in Success programs below)

Clients can opt to add phone lines for their users at $9/user.